⊛ Zoho Desk + ⬡ Jira Software

Zoho Desk & Jira Course in Indore ZOHO MEETS JIRA Vijay Nagar, Indore · MP

INFONEXUS IT Institute — Indore's most comprehensive Zoho Desk & Jira training institute covering ITSM fundamentals, Jira Administration, Agile Scrum/Kanban, Jira Service Management, REST API integration, and Atlassian ACP certification — with 100% placement support.

✓ Students & Freshers ✓ Working Professionals ✓ Career Switchers
View Curriculum ↓
⭐ 4.9/5 Rating
✅ ISO 9001 Certified
🎓 1500+ Certified
🏆 96% Placement
📅 Weekend Batches
💻 Online + Offline
1500+
Students Certified
18
Modules Covered
96%
Placement Rate
₹20L+
Max Package
Quick Definitions

WHAT IS ZOHO DESK,
JIRA & ITSM?

Before enrolling, understand the core tools you will master at INFONEXUS IT Institute in Indore — the platforms most in demand by IT companies across India.

What is Zoho Desk?

Zoho Desk is a cloud-based customer support and helpdesk software used for ticket management, SLA configuration, automation blueprints, multi-channel support, and enterprise IT service management. Part of the Zoho One ecosystem, it integrates with Zoho CRM, Cliq, and Projects. Zoho Desk Certified Consultants earn ₹5–12 LPA in India.

What is Jira?

Jira is an Agile project management and issue tracking tool developed by Atlassian, used by software teams and IT departments for Scrum/Kanban boards, sprint planning, bug tracking, Jira Service Management (JSM), and enterprise workflows. Over 100,000 companies globally use Jira. Jira Administrators in India earn ₹6–14 LPA.

What is ITSM?

ITSM (IT Service Management) is a set of policies and processes for delivering IT services effectively to an organization. Based on ITIL v4 framework, ITSM covers incident management, problem management, change management, and service requests. Learning ITSM through Zoho Desk and Jira qualifies you for ITSM Analyst roles at ₹4–8 LPA.

Who should learn Jira?

Jira is ideal for IT professionals, project managers, scrum masters, business analysts, software developers, and ITSM analysts. Even non-IT professionals in operations, customer support, and HR teams use Jira for workflow management. The INFONEXUS Jira course in Indore accepts both IT and non-IT backgrounds — no coding required.

Jira Administrator Career Scope in India

Jira Administrator is one of India's fastest-growing IT roles, with demand at TCS, Infosys, HCL, Wipro, Accenture, Atlassian partners, and IT consulting firms. Entry-level salary: ₹4–8 LPA. Mid-level with ACP certification: ₹10–16 LPA. Senior Jira Admin: ₹15–20 LPA. The Atlassian ACP-100 certification significantly boosts hiring chances.

Zoho Desk Demand in India 2026

Zoho Desk is one of the fastest-growing ITSM platforms in India, deployed by 5,000+ Zoho implementation partners and mid-size companies. Zoho Desk Certified Consultants earn ₹5–12 LPA. Companies including BPOs, IT services, fintech, and e-commerce heavily hire Zoho Desk administrators and consultants across India.

Best Zoho Desk & Jira Training Institute in Indore

WHY CHOOSE INFONEXUS
FOR ZOHO & JIRA TRAINING?

INFONEXUS IT Institute in Vijay Nagar, Indore is the only training center in Madhya Pradesh covering both Zoho Desk and Jira in depth — from ticket setup to enterprise administration, automation, and REST API integration — with 96% placement success.

⊛

Zoho Desk — Complete Platform Mastery

Master Zoho Desk from ticket creation to advanced automation blueprints, multi-channel support (Email, Chat, Social, Phone), SLA management, Zoho CRM integration, and the full Zoho One ecosystem — with hands-on lab practice.

⬡

Jira — Agile Project Mastery

Cover Jira Software Scrum and Kanban boards, sprint planning, backlogs, Jira Service Management (JSM), Advanced Roadmaps, Atlassian Access SSO, and complete ACP-100/ACP-120 certification preparation.

🔗

REST API & Enterprise Integrations

INFONEXUS teaches REST API integration between Zoho and Jira — OAuth 2.0, webhooks, Zapier/Make automation, custom connectors, and enterprise middleware for cross-platform ticket sync and CI/CD pipeline triggers.

📊

Real-World Lab Projects

Build live Zoho Desk portals, configure Jira Service Management environments, design automation blueprints, and create REST API integrations — all in real enterprise tool accounts, not simulations.

🏆

ACP & Zoho Certification Aligned

Course content aligns with Atlassian ACP-100 (Jira Administrator), ACP-120 (Jira Project Administration), and Zoho Desk Certified Consultant exam objectives — with 100-question timed mock test preparation included.

🌐

Placement Support — 200+ Companies

INFONEXUS's placement cell connects graduates with 200+ IT companies, BPOs, Atlassian partners, and Zoho implementation partners across India — with resume prep, LinkedIn optimization, and interview coaching.

Who Should Join

THIS COURSE IS FOR
STUDENTS & PROFESSIONALS

Whether you are a fresher starting your IT career or a working professional upskilling — INFONEXUS Zoho & Jira course in Indore is structured for both with flexible timings and dedicated support.

🎓

For Students & Freshers

  • Beginner-friendly — starts from zero, no coding required
  • ITSM fundamentals module explains everything from scratch
  • Placement assistance with resume and LinkedIn preparation
  • Interview preparation with 100+ mock questions included
  • Internship opportunities with partner companies
  • Affordable fees with easy EMI payment options
  • Government-recognized certification on completion
  • Small batch size (max 15 students) for personalized attention
💼

For Working Professionals

  • Weekend batches — Saturday & Sunday (10 AM–2 PM)
  • Evening batches — Weekdays (7–9 PM) after office hours
  • All sessions recorded — 12-month playback access
  • Career switching support from IT support to Jira Admin roles
  • Salary growth guidance — ₹4 LPA to ₹12+ LPA roadmap
  • ACP certification preparation with Pearson VUE exam vouchers
  • Online Zoom classes available — attend from anywhere in India
  • Corporate group enrollments accepted for team training
Zoho Desk and Jira course classroom training session at INFONEXUS IT Institute Vijay Nagar Indore
5 MONTHSFull Program · 18 Modules
Zoho & Jira Training — Program Overview

FROM HELPDESK
TO ENTERPRISE
ITSM ADMIN

INFONEXUS IT Institute's Zoho and Jira course in Indore is structured as three progressive stages — Basic (ITSM fundamentals + platform setup), Advanced (automation + integrations + Agile boards), and Professional (enterprise admin + API + governance + certification prep). Available online and offline at our Vijay Nagar, Indore campus.

Zoho DeskJira SoftwareJSMScrumKanbanAutomationREST APIACP PrepITSMITIL v4
Zoho Desk + Jira Course Curriculum

18 MODULES.
3 LEVELS. ONE PLATFORM MASTERY.

Every module is built around real enterprise support and project management scenarios — giving you the exact skills Jira Admins, Zoho consultants, and ITSM analysts use daily in top IT companies.

Zoho Desk and Jira ticketing tools course lab session — INFONEXUS IT Institute Indore Madhya Pradesh
Zoho Desk + Jira — Full Program
5 months · 3 progressive levels · 18 modules · ACP Certification prep · 96% placement support · Indore & Online
🟢 Basic Level — ITSM Foundations, Zoho Desk & Jira Fundamentals
⏱ 6 Weeks
🎫 Hands-On Lab Projects
🎓 No Prior ITSM Experience Required
📜 Foundation Certificate
💻 Online + Offline Indore
01

ITSM Fundamentals & IT Support Lifecycle

  • What is ITSM? — IT Service Management concepts, ITIL v4 framework overview
  • IT support tiers: L1, L2, L3 escalation model and responsibilities
  • Incident management vs Problem management vs Change management
  • ITIL 4 practices: Service Desk, Incident Management, Service Request Management
  • SLA (Service Level Agreement) vs OLA (Operational Level Agreement) vs UC
  • Key ITSM KPIs: First Contact Resolution (FCR), MTTR, ticket backlog & CSAT
02

Zoho Desk — Setup, Navigation & Ticket Management

  • Zoho Desk account setup — department, team, and agent configuration
  • Ticket views: My Tickets, Unassigned, All Tickets — custom view creation
  • Ticket properties: priority, status, category, sub-category, due date, tags
  • Ticket actions: assign, merge, split, clone, link, and bulk operations
  • Time tracking on tickets — billable vs non-billable hour logging
  • Customer portal setup — self-service portal, knowledge base & ticket submission
03

Zoho Desk — Channels, SLA & Response Templates

  • Multi-channel ticket sources: Email, Chat, Social Media, Web Form, Phone
  • Configuring email channels — IMAP/POP3/SMTP and custom domain routing
  • SLA policies: response time, resolution time, escalation & business hours
  • SLA breach alerts and escalation rules — automatic re-assignment workflow
  • Email templates and canned responses for standard ticket replies
  • Live Chat widget configuration using Zoho Desk + SalesIQ integration
04

Jira Software — Projects, Issues & Board Fundamentals

  • Jira Cloud vs Jira Server vs Jira Data Center — architecture & licensing
  • Project types: Scrum, Kanban, Business (Team-managed vs Company-managed)
  • Issue types: Epic, Story, Task, Subtask, Bug — hierarchy & relationships
  • Issue creation: summary, description, priority, assignee, reporter, labels
  • Jira Scrum board: sprint creation, backlog management, sprint goals
  • Jira Kanban board: WIP limits, swimlanes, column constraints & board filters
05

Jira — Workflow, JQL & Basic Reporting

  • Jira workflow: statuses, transitions, conditions, validators & post-functions
  • Default workflow vs custom workflow — cloning and editing workflow steps
  • Jira Query Language (JQL) — basic & intermediate queries for issue filtering
  • JQL functions: currentUser(), startOfWeek(), membersOf() for smart filters
  • Jira built-in reports: Burndown Chart, Sprint Report, Velocity Report, Control Chart
  • Dashboard creation: gadgets, saved filters, team velocity & project health views
06

Agile Foundations — Scrum & Kanban in Jira

  • Scrum ceremonies in Jira: Sprint Planning, Daily Standup, Review, Retrospective
  • User story writing: INVEST criteria, acceptance criteria & story point estimation
  • Planning Poker and T-shirt sizing estimation in Jira via Story Points field
  • Kanban principles: flow efficiency, cycle time, cumulative flow diagram (CFD)
  • Release management in Jira: versions, fix versions, release notes
  • Lab: Configure a full Scrum project + run a 2-week simulated sprint end-to-end

🟢 Basic Level Outcome: Students configure live Zoho Desk portals and Jira Scrum/Kanban projects from scratch — with SLA policies, multi-channel support, custom workflows, JQL queries, and a fully simulated Agile sprint. Ready for entry-level ITSM Analyst roles at ₹4–6 LPA.

🔵 Advanced Level — Automation, Integrations, JSM & Advanced Agile
⏱ 10 Weeks
🎫 Enterprise Lab Scenarios
🎓 Prerequisite: Basic Level
📜 Advanced Certificate
07

Zoho Desk — Automation Rules & Blueprints

  • Automation rules: Notify, Assign, Update, Add Tag — trigger & condition logic
  • Blueprint (Ticket State Machine): defining states, transitions, mandatory fields
  • Blueprint for multi-step ticket processing: approval gates & team handoffs
  • Macros: one-click batch operations for L1 agents (close, assign, reply templates)
  • Workflow functions: round-robin assignment, load balancing, priority escalation
  • Lab: Design a full incident management Blueprint for an IT support department
08

Zoho Desk — Knowledge Base, Reports & Analytics

  • Knowledge Base articles: categories, sections, tags, SEO & approval workflow
  • Article Suggest AI — automatic KB suggestion to deflect tickets from agents
  • Community forum module — user discussion, voting, moderation & spam control
  • Custom reports: ticket volume, agent performance, channel breakdown, SLA breach
  • Scheduled report delivery and dashboard widget configuration
  • Zoho Analytics integration — advanced pivot tables, trend analysis & forecasting
09

Zoho Ecosystem — CRM, Cliq & Projects Integration

  • Zoho CRM ↔ Zoho Desk integration — contact/account sync & ticket-to-deal linking
  • Zoho Cliq integration: ticket notifications, agent collaboration & @mentions in tickets
  • Zoho Projects integration: converting tickets to project tasks & sprint alignment
  • Zoho Flow (iPaaS): no-code automation connecting Zoho Desk with 500+ apps
  • Zoho One SSO: unified login, user provisioning & licence management
  • Telephony integration: Zoho Desk + Twilio/RingCentral for call-to-ticket workflow
10

Jira Service Management (JSM) — Portal & Queues

  • JSM vs Jira Software — architecture differences & when to use JSM
  • Customer portal setup: request types, form fields, portal groups & branding
  • JSM Queues: custom JQL-based queues for L1, L2, L3 tier agents
  • SLA management in JSM: goals, time metrics, start/stop/pause conditions
  • Change Management in JSM: change requests, CAB approval, change calendar
  • Asset & Configuration Management (Insight/Assets): CMDB setup and CI relationships
11

Jira — Advanced Workflows, Screens & Custom Fields

  • Custom issue types: creating Request Types, Incident, Problem, Change in Jira
  • Screen schemes: Create Screen, Edit Screen, View Screen — field placement
  • Field configurations: required fields, default values, renderers & field contexts
  • Workflow post-functions: update fields, notify users, Groovy script execution
  • Permission schemes: project roles, groups, application access & global permissions
  • Notification schemes: per-event email routing for team, reporter, watcher roles
12

Jira Automation & Advanced Agile Techniques

  • Jira Automation: triggers (issue created, transitioned, scheduled), conditions, actions
  • Smart Values in Jira Automation: {{issue.summary}}, {{issue.assignee.name}} syntax
  • Cross-project automation: syncing epics, cloning issues, parent-child propagation
  • Jira Advanced Roadmaps (Portfolio): program-level planning across multiple teams
  • Dependency management: start-to-finish, finish-to-start blockers on roadmap
  • Scaled Agile with Jira: SAFe PI Planning, Trains, ARTs & Programme Increments

🔵 Advanced Level Outcome: Students build enterprise-grade Zoho Desk automation blueprints, configure Jira Service Management portals with SLA and change management, integrate the Zoho One ecosystem, design multi-tier Jira workflows, and manage Scaled Agile programme planning. Target roles: ITSM Analyst (₹6–10 LPA), Jira Administrator (₹8–12 LPA).

🟣 Professional Level — REST API, Enterprise Admin & Certification Mastery
⏱ 8 Weeks
🎫 Enterprise Admin Projects
🎓 Prerequisite: Advanced Level
📜 Industry Cert + ACP-100/ACP-120 Prep
13

Zoho Desk REST API — Integration & Webhooks

  • Zoho Desk API authentication: OAuth 2.0, access tokens & API key management
  • REST API endpoints: GET /tickets, POST /tickets, PUT /tickets/{id}, DELETE
  • Creating tickets programmatically from external apps using Postman + Zoho API
  • Webhook configuration: ticket created, status changed, SLA breached event triggers
  • Integrating Zoho Desk with Slack via webhook — real-time ticket notification bot
  • Zoho Deluge scripting: custom functions for advanced business logic in workflows
14

Jira REST API — Automation & Third-Party Integration

  • Jira REST API authentication: Basic Auth, API Token, OAuth 2.0 (3LO) flows
  • Jira API endpoints: issue CRUD, sprint management, board operations, user management
  • Bulk issue import via Jira API — CSV data migration from legacy tools (ServiceNow)
  • Jira Webhooks: triggering CI/CD pipelines (Jenkins, GitHub Actions) on issue transitions
  • Confluence integration: auto-create wiki pages from Jira sprint reports via API
  • Zapier + Make (Integromat): no-code Jira ↔ Zoho Desk bidirectional ticket sync
15

Zoho Desk Enterprise Admin — Multi-Org Governance

  • Multi-department Zoho Desk architecture: shared agents, department-level isolation
  • Zoho Directory SSO: SAML 2.0, Active Directory LDAP sync & MFA enforcement
  • Data governance: ticket data retention policies, GDPR compliance settings
  • IP whitelisting, TLS configuration, and audit log review for security compliance
  • Sandbox environment setup for testing automations before production deployment
  • Zoho Desk admin console: licence management, usage analytics & health monitoring
16

Jira Administration — Enterprise Governance & Security

  • Jira Admin global settings: application access, system settings & licence management
  • Atlassian Access: SSO (SAML 2.0), SCIM user provisioning & Managed Accounts
  • Project archiving, data backup, disaster recovery & import/export strategies
  • Jira performance tuning: indexing, database optimisation & memory allocation
  • Audit logging: tracking admin actions, workflow changes, user provisioning events
  • Jira Data Center HA setup: load balancing, shared file system & clustering
17

Certification Prep — ACP-100, ACP-120 & Zoho Desk Consultant

  • Atlassian Certified Professional ACP-100 (Jira Administrator) — exam objectives review
  • ACP-120 (Jira Project Administration) — project configuration, permissions deep-dive
  • Zoho Desk Certified Consultant exam — platform administration, automation & reporting
  • Mock exam sessions: 100-question timed practice tests with detailed answer explanations
  • Exam registration guidance: Pearson VUE, Atlassian Certification Portal, exam vouchers
  • Post-certification: Atlassian Marketplace profile, Zoho Partner network application
18

Career Launch — Portfolio, Resume & Interview Preparation

  • ITSM Analyst & Jira Admin portfolio: documented configurations, screenshots & case studies
  • Resume for ITSM roles: ATS keyword optimisation for Jira Admin, ITSM Analyst, PM titles
  • LinkedIn profile: skill endorsements, Atlassian certification badge display, project showcases
  • Technical interview prep: Jira workflow, SLA configuration, JSM setup scenario questions
  • Salary negotiation benchmarks: ₹4–8 LPA (entry) to ₹15–20 LPA (senior admin)
  • INFONEXUS placement referrals: 200+ IT companies, BPOs, digital agencies, product firms

🟣 Professional Level Outcome: Students are Jira and Zoho Desk certified administrators — with REST API integration skills, enterprise governance knowledge, and ACP-100/ACP-120 exam readiness — targeting ITSM Analyst, Jira Admin, and Agile Coach roles at ₹8–20 LPA across TCS, Infosys, HCL, Wipro, and Atlassian partner firms.

Career Opportunities After Jira & Zoho Training

ROLES YOU CAN
TARGET AFTER THIS COURSE

INFONEXUS Zoho and Jira graduates are hired across IT service companies, product firms, BPOs, Atlassian partners, and Zoho consulting firms across India. Trusted by professionals from TCS, Infosys, HCL, Wipro, Accenture, and startups.

🎫
ITSM Analyst
₹4–8 LPA
⬡
Jira Administrator
₹6–14 LPA
📋
Scrum Master
₹8–16 LPA
⊛
Zoho Consultant
₹5–12 LPA
📊
Service Desk Manager
₹7–15 LPA
🔗
IT Operations Analyst
₹5–10 LPA
🚀
Agile Coach
₹12–20 LPA
🔧
JSM Administrator
₹8–15 LPA
Jira Administrator Salary in India

SALARY GROWTH AFTER JIRA CERTIFICATION

Fresher Level
₹4–6L
ITSM Analyst · 0–1 yr
2 Years Exp.
₹7–10L
Jira Admin · 2 yrs
ACP-100 Certified
₹10–14L
Certified Admin · 3+ yrs
Senior Admin
₹15–20L
Senior Jira Admin · 5+ yrs
Trusted By Students From

INFONEXUS Zoho & Jira graduates are working at India's top IT companies and consulting firms.

TCS
Infosys
Wipro
HCL Technologies
Tech Mahindra
Cognizant
Accenture
Atlassian Partners
Zoho Partners
IT Consulting Firms
BPOs & KPOs
Product Startups
Jira & Zoho Desk — Certified Trainers in Indore

TRAINED BY
CERTIFIED PRACTITIONERS

Every INFONEXUS Zoho and Jira trainer is an Atlassian-certified practitioner with real enterprise ITSM implementation experience — not just theory.

Swati Jain — Zoho Desk and Jira REST API Integration Trainer at INFONEXUS IT Institute Indore

Swati Jain

API Integration Specialist

Zoho + Jira REST API Expert · 4+ Yrs · Atlassian Partner
ACP-100 Zoho Certified REST API
Student Success Stories — Zoho & Jira Course Indore

1500+ ANALYSTS.
ALL CERTIFIED. ALL PLACED.

Verified outcomes from INFONEXUS Zoho and Jira graduates now working at IT companies, consulting firms, and Atlassian partner organizations across India.

★★★★★

The Jira Service Management module at INFONEXUS is the most thorough JSM training I've found anywhere in Indore. The SLA policy, change management, and CMDB/Insight sections were exactly what my HCL interview tested. The ACP-100 mock exams were spot-on — I passed on my first attempt.

Aakash Gupta — Jira Admin INFONEXUS alumni
Jira Administrator — HCL Technologies
ACP-100 Certified
★★★★★

I came from a non-IT background and the ITSM fundamentals module at INFONEXUS made everything click. Zoho Desk blueprints and automation rules are now my daily tools at work. The Zoho CRM integration module was a bonus — I use it to give clients a 360° view. Placement support was excellent.

Priyanka Sharma — ITSM Analyst INFONEXUS alumni Indore
ITSM Analyst — IT Consulting Firm
Zoho Certified
★★★★★

The REST API module at INFONEXUS changed my career trajectory entirely. I built a custom Jira-to-Zoho Desk integration for our enterprise client that saved 4 hours of manual work daily. Got promoted to Senior ITSM Consultant within 6 months of completing the Professional level course.

Nikhil Saxena — Senior ITSM Consultant INFONEXUS alumni
Senior ITSM Consultant
ACP-120 Certified
Zoho & Jira Training Institute in Indore

VISIT US IN
VIJAY NAGAR, INDORE

INFONEXUS IT Institute is one of the leading Jira and Zoho Desk training institutes in Indore, Madhya Pradesh, helping students and working professionals from Indore, Bhopal, Ujjain, Dewas, and across MP build careers in ITSM, Agile project management, and enterprise support systems.

📍
Campus Address — Jira Course in Vijay Nagar Indore 110, 1st Floor, Shagun Tower, Above Apna Sweets, Vijay Nagar, Indore, MP 452010
📞
Phone / WhatsApp +91-87200 06095
🕐
Batch Timings Weekday: Mon–Fri · 7–9 PM  |  Weekend: Sat–Sun · 10 AM–2 PM  |  Online: Available 24×7
⭐
Google Rating 4.9/5 Stars · 150+ Reviews · ISO 9001:2015 Certified
More IT Courses at INFONEXUS Indore

INFONEXUS IT Institute offers industry-ready IT training programs in Indore for students and working professionals — with 96% placement support across all courses.

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Frequently Asked Questions

QUESTIONS ABOUT
ZOHO + JIRA COURSE IN INDORE

Everything you need to know before enrolling in the Zoho Desk & Jira course at INFONEXUS IT Institute, Vijay Nagar, Indore.

The INFONEXUS Zoho Desk and Jira course in Indore covers ITSM fundamentals (ITIL v4), Zoho Desk setup and administration, SLA management, multi-channel support, automation blueprints, Jira Software Scrum/Kanban boards, JQL, Jira Service Management (JSM), Zoho CRM integration, Jira Advanced Roadmaps, REST API integration for both platforms, enterprise SSO/LDAP administration, and Atlassian ACP-100/ACP-120 certification preparation — across 18 modules, 5 months, 3 progressive levels.
Jira is not difficult to learn when taught systematically. INFONEXUS structures the Jira course from basic issue tracking to enterprise administration across 6 modules, with hands-on lab practice on real Jira Cloud environments. Non-IT students from commerce, arts, BBA, and MBA backgrounds regularly complete the full program. No coding is required. The ITSM fundamentals module (Module 1) starts completely from scratch.
Jira Administrator salary in India: Fresher/Entry level (0–1 year): ₹4–6 LPA. Mid-level (2 years): ₹7–10 LPA. ACP-100 Certified (3+ years): ₹10–14 LPA. Senior Jira Admin (5+ years): ₹15–20 LPA. Companies like TCS, Infosys, HCL, Wipro, Accenture, and Atlassian partners hire Jira Administrators at these packages.
Jira is used by over 100,000 companies worldwide. In India, major hirers include TCS, Infosys, HCL Technologies, Wipro, Accenture, Cognizant, Tech Mahindra, Atlassian partner firms, Zoho implementation partners, IT consulting companies, BPOs, fintech firms, and product startups. INFONEXUS graduates have been placed in all of these company types.
Yes. INFONEXUS Professional level aligns with ACP-100 (Jira Administrator) and ACP-120 (Jira Project Administration) exam objectives. Students receive 100-question timed mock exams, detailed answer explanations, exam registration guidance through Pearson VUE, and post-certification support for Atlassian Marketplace profile and Zoho Partner network application setup.
Yes. INFONEXUS IT Institute offers weekend batches (Saturday–Sunday, 10 AM–2 PM) and evening weekday batches (Mon–Fri, 7–9 PM) for working professionals. All sessions are recorded with 12-month playback access. Online Zoom classes are available for students outside Indore across India. Each student gets a personal Zoho Desk trial account and Jira Cloud environment for hands-on practice.
Yes. Zoho Desk is one of the fastest-growing ITSM platforms in India, deployed by 5,000+ Zoho implementation partners. Zoho Desk Certified Consultants earn ₹5–12 LPA. The certification is recognized by Zoho's official partner network, enabling INFONEXUS graduates to work with or apply to become Zoho Partner companies, which significantly increases earning potential.
Yes. INFONEXUS offers both live online classes (via Zoom) and offline classes at the Indore Vijay Nagar campus. Students from Bhopal, Ujjain, Dewas, Mumbai, Pune, Delhi, and other Indian cities regularly join online batches. Recorded sessions with 12-month access ensure no class is missed. Call +91-8720006095 to enquire about the next online batch dates.
Limited Seats — Weekend Batch Starting Soon

MASTER ZOHO
MASTER JIRA
GET CERTIFIED IN INDORE

Join 1500+ INFONEXUS ITSM professionals working at TCS, Infosys, HCL, Wipro, and Atlassian partners. Book your free demo class at INFONEXUS IT Institute, Vijay Nagar, Indore — zero payment required. Weekend & online batches available.

⊛ Zoho Desk⬡ Jira Software + JSM
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